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At heylifeshop.com, we aim to provide the best shopping experience, if you are receiving the damaged or faulty product, we offer a 5-day return policy to satisfy your purchase.

Eligibility for Returns

• Items must be returned within 5 days of receiving the product.
• Products must be in original condition, unused, and with all tags and packaging intact.
• Size and color discrepancies: If size or color options are clearly specified on the product page, items will not be eligible for returns based on size or color issues. Please review the product details carefully before purchasing.
• Non-returnable items include custom-made products, intimate apparel, and final sale or clearance items.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team within 5 days of receiving your order.
2. Provide your order number and the reason for the return.
3. We will respond with return instructions, including the return address and any necessary labels.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
• We recommend using a trackable shipping service to ensure your item is returned safely.

Refund Processing

• After we receive and inspect the returned item, we will notify you regarding the refund status.
• If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

Exchanges

If you would like to exchange an item for a different size or color (subject to availability), please contact us within the 5-day return window. Note: Exchanges are only possible if the size and color issues are unrelated to the options clearly stated on the product page.

Non-Returnable Items

Certain items are not eligible for return due to hygiene or customization reasons. These include:

• Custom-made or personalized items
• Intimate apparel
• Final sale or clearance items
• Items with specific size or color details mentioned on the product page

Please be sure to carefully review the size and color options on heylifeshop.com before making your purchase! For any questions, feel free to contact us.

1. What is your return policy?

We offer a 5-day return policy on all eligible products. If you're not completely satisfied with your purchase, you can return the item within 5 days of delivery for a refund or exchange.

2. How do I request a return?

To request a return, simply contact our customer service team at [Insert Email] within 5 days of receiving your order. Please include your order number and the reason for the return, and we will guide you through the next steps.

3. Are there any items that cannot be returned?

Yes, certain items may not be eligible for return. This includes:

• Items that are used, damaged, or not in their original packaging.
• Sale or clearance items (if marked as non-refundable).
• Personalized or custom-made items.

4. What condition should the item be in to qualify for a return?

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any tags or labels should still be attached.

5. Will I be charged a restocking fee?

We do not charge any restocking fees. However, return shipping costs are typically the responsibility of the customer, unless the item was damaged or defective upon arrival.

6. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. This process usually takes 3-5 business days. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

7. Can I exchange an item?

Yes, exchanges are possible within 5 days of receiving your order. If you would like a different size or color, please contact us, and we will help facilitate the exchange, provided the item is still in stock.

8. Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. If the issue was our mistake, we will provide a prepaid return shipping label.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at [Insert Email] within 48 hours of delivery. We will replace the item at no additional cost or offer a full refund.

10. How do I know if my return has been processed?

You will receive an email notification once your return has been processed. If you haven’t received confirmation within 5 days of sending back your item, please contact us for an update.